🚚 Shipping Policy
Last Updated: September 20, 2025
At Timberwud, we prioritize getting your order to you safely and on time. Below is everything you need to know about our shipping process.
🕒 Processing Time
All orders are processed within 1–3 business days (Monday through Friday, excluding holidays).
📧 Once your order ships, you’ll receive a confirmation email with a tracking number to follow your package.
🇺🇸 Domestic Shipping (USA)
We ship to all 50 U.S. states, including P.O. Boxes and APO/FPO addresses.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| 📦 Standard Shipping | 5–10 business days | Calculated at checkout |
| 🚀 Expedited Shipping (soon) | 2–4 business days | Coming soon |
🚚 We partner with trusted carriers like USPS, UPS, and FedEx, and automatically select the most efficient option for your location.
🌍 International Shipping
Currently, we do not ship internationally.
But we’re working hard to make global delivery available soon — stay tuned!
🔎 Track Your Order
You can track your shipment:
– Via the tracking link in your confirmation email
– Or directly at:
USPS.com
UPS.com
FedEx.com
⚠️ Potential Shipping Delays
While we aim to deliver on time, delays may occur due to:
🌪️ Severe weather
📦 Carrier delays
🎄 High-volume seasons (e.g., holidays)
🏠 Incorrect or incomplete shipping addresses
We appreciate your patience and understanding in such situations.
🤝 Need Help?
If your package hasn’t arrived within the estimated timeframe or you need help with tracking:
📧 Email: [email protected]
📱 Phone: +84 389365806
🏠 Address:
Huu Le, Huu Hoa, Thanh Tri, Ha Noi, Viet Nam
🕘 Business Hours (U.S. Central Time):
Monday – Friday, 9:00 AM – 5:00 PM (CST)