❓ Frequently Asked Questions (FAQs)

Last updated: September 20, 2025

1. 🧵 What products do you sell?

We offer a curated collection of high-quality, custom-designed fashion items and apparel — crafted with care, precision, and attention to detail.

2. 👕 Do you release new styles regularly?

Yes! We drop new styles frequently.
📲 Follow us on Facebook and Instagram, and turn on notifications to stay updated on fresh arrivals and exclusive promotions.

3. 🚚 How long will it take to receive my order?

Processing Time: 2–4 business days

U.S. Shipping: 5–10 business days after processing

📦 For full details, please see our Shipping Policy.

4. 🔍 Will I receive a tracking number?

Absolutely! Once your order ships, we’ll email you a tracking number.
Can’t find it? Email us at 📧 [email protected] with your order number.

5. 💳 What payment methods do you accept?

We accept secure payments via:

  • PayPal, Stripe, Braintree

  • Major credit cards: Visa, Mastercard, AmEx, Discover

  • Apple Pay

🔐 All transactions are SSL encrypted for your protection.

6. 🔄 What is your return policy?

  • Returns accepted within 14 days of delivery

  • Items must be unused and in original packaging

  • Custom/personalized items are not refundable unless defective

📘 Read our Returns & Exchanges Policy for full terms.

7. 💔 What if my item is damaged or incorrect?

Contact us within 7 days of delivery.
We’ll happily send a replacement or issue a full refund — at no extra charge.

8. ✏️ Can I cancel or change my order?

Yes, within 12 hours of placing it.
Email us at [email protected] to modify or cancel.
After that, your order may enter production and can’t be changed.
📘 See our Cancellation & Refund Policy for details.

9. 📦 What if I entered the wrong shipping address?

If your order hasn’t shipped yet, email us immediately.
Once shipped, we are not responsible for delivery issues due to incorrect addresses.
Please double-check your information before checking out!

10. 🛍️ Do I need an account to place an order?

Nope! You can check out as a guest.
Creating an account lets you:

  • Track your orders

  • Save your favorite items

  • Enjoy faster checkout

11. 🔐 Is my personal information secure?

Yes. We use SSL encryption to protect your data.
We never sell or share your personal information.
📘 Read our Privacy Policy for more.

12. 📞 How can I contact you?

📧 Email: [email protected]

📍 Address: Huu Le, Huu Hoa, Thanh Tri, Ha Noi, Viet Nam

📱 Phone: +84 389365806

🕘 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (CST)