Terms of Service
Effective Date: September 20, 2025
Welcome to Timberwud! By using our website, you agree to the terms outlined below. If you don’t agree with any part of these Terms, please do not access or use our site or services.
👤 Use of Our Website
By visiting or purchasing from our site, you confirm that:
✅ You are at least 18 years old, or the legal age of majority in your area.
✅ You will use the website for lawful purposes only.
⚠️ We reserve the right to refuse service, cancel orders, or suspend accounts if fraud, abuse, or policy violations are suspected.
🛍️ Product Information
We strive to provide accurate product details, including descriptions, photos, and pricing. However, we cannot guarantee that all content is always up to date or error-free.
📌 If a product doesn’t match its description, refer to our Returns & Exchanges Policy.
💳 Payment Terms
💰 All purchases must be paid in full at checkout.
💳 We accept payment methods listed on our Payment Methods page.
📦 Orders are only shipped once payment is confirmed.
❌ We may cancel orders due to pricing errors, failed payments, or suspected fraud.
🚚 Shipping & Delivery
⏱ Orders are processed within 2–4 business days.
📦 We ship via trusted carriers (such as USPS, UPS, FedEx, or similar).
🗺 Delivery times vary based on your location.
🔍 See our Shipping Policy for full details.
🔁 Cancellations & Returns
⏳ Cancellations: Accepted within 12 hours of placing your order.
🔄 Returns: Accepted within 14 days of delivery (for eligible items).
🎁 Custom/personalized items: Not eligible for return unless defective or incorrect.
📌 See our Returns & Exchanges and Cancellation & Refund policies for more.
🔐 Accounts & Communication
🧾 You are responsible for keeping your account credentials secure.
✉️ By ordering, you agree to receive transactional emails.
🚫 You can unsubscribe from promotional emails at any time.
🚫 Prohibited Activities
You agree not to:
❌ Use the site for illegal or unauthorized purposes.
❌ Interfere with the website’s security or operations.
❌ Copy or reuse content without permission.
❌ Submit false or misleading information.
❌ Commit fraud or exploit our services.
©️ Intellectual Property
All content—including text, images, logos, and designs—is the property of Timberwud or our partners.
📎 Reproduction or use without written permission is strictly prohibited.
⚠️ Disclaimer of Warranties
Our website and content are provided “as is” with no express or implied warranties.
We do not guarantee uninterrupted or error-free service.
⚖️ Limitation of Liability
Timberwud is not liable for indirect, incidental, or consequential damages arising from:
🔗 Use of our website
🛍️ Purchase or use of products
📦 Inaccuracies in product listings
📅 Changes to These Terms
We may update these Terms at any time. Any changes will be posted on this page with a new Effective Date.
Continued use of the site means you accept the revised terms.
📜 Governing Law
These Terms are governed by the laws of the United States, regardless of conflicts in legal jurisdiction.
📬 Contact Us
Have a question or concern? Reach out to us anytime:
📧 Email: [email protected]
📍 Address: Huu Le, Huu Hoa, Thanh Tri, Ha Noi, Viet Nam
📞 Phone: +84 389365806
🕘 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (CST)