🧾 Billing Terms & Conditions
Last Updated: September 20, 2025

By placing an order on Timberwud, you agree to the billing terms outlined below. These terms help ensure a safe, fair, and transparent shopping experience.

💳 Payment Authorization

By completing your purchase, you authorize Timberwud to charge your selected payment method for:

✅ The full product price
🏷️ Any applicable taxes (based on your shipping address)
🚚 Shipping and handling fees (as shown at checkout)

📦 Orders will only be processed and shipped after payment is successfully completed.

💵 Billing Currency

All orders are billed in USD (United States Dollar).

🌍 If your card or bank account is in a different currency, your provider may apply currency conversion or foreign transaction fees.

➡️ Please check with your bank or card issuer for details on rates and fees.

📧 Billing Confirmation

Once your order is placed, you’ll receive a confirmation email with:

🧾 Your order number
🧮 A digital receipt showing itemized charges
📍 Your shipping address and delivery info

🔔 Be sure to enter a valid email address at checkout to receive these important updates.

🔐 Secure Billing & Payment

All payments are processed through trusted and encrypted gateways, such as:

  • Shopify Payments

  • PayPal

🔒 We never store or access your full card information. Your personal and payment data is kept secure and confidential at all times.

❌ Failed or Declined Payments

If your payment fails:

  • Double-check your card details and expiration date

  • Ensure you have sufficient funds

  • Contact your bank or card provider

  • Try using a different payment method

⚠️ Orders may be held or canceled if payment cannot be verified.

🛡️ Fraud Protection

We take fraud prevention seriously. For your safety, all transactions are monitored for suspicious activity.

We may:

  • Request identity or billing address verification for high-value orders

  • Hold or cancel any order suspected of fraud or unauthorized use

This helps protect both you and our store community.

📞 Need Help?

For any billing-related questions or disputes, feel free to contact our support team:

📧 Email: [email protected]
📱 Phone: +84 389365806

🏠 Address:
Huu Le, Huu Hoa, Thanh Tri, Ha Noi, Viet Nam

🕘 Business Hours (U.S. Central Time):
Monday – Friday, 9:00 AM – 5:00 PM (CST)