Privacy Policy

Effective Date: September 20, 2025

At Timberwud, your privacy matters. We’re committed to protecting your personal information and being transparent about how we handle it. This policy explains what data we collect, how we use it, and the measures we take to keep it secure. By using our website, you agree to the terms outlined below.

🔍 Information We Collect

1. Personal Information
When you interact with our site or place an order, we may collect:

  • Full Name

  • Email Address

  • Shipping & Billing Addresses

  • Phone Number

  • Payment Details (processed securely by third-party providers)

2. Non-Personal Information
Collected automatically through your browser/device:

  • IP Address

  • Browser & Device Type

  • Referring Pages

  • Pages Viewed & Time Spent on Site

💼 How We Use Your Information

We use your data for the following purposes:

  • To process and deliver your order

  • To send order confirmations, updates, and customer support messages

  • To improve website functionality and user experience

  • To prevent fraud and enhance site security

  • To comply with legal obligations

✅ We do not sell or share your personal data for marketing or advertising.

🔐 Payment Security

All payment transactions are securely processed by trusted third-party services.
We do not store your full credit or debit card details on our servers.

🍪 Cookies & Tracking

We use cookies and similar tools to:

  • Remember your settings and preferences

  • Understand how you use our site

  • Provide a smoother, more personalized experience

👉 You can disable cookies through your browser settings at any time.

🛡️ Data Protection

We use industry-standard technical and organizational safeguards to keep your information safe.
While no system is 100% secure, we continuously strive to protect your data to the highest standards.

🇺🇸 Your Rights (U.S. Residents)

You have the right to:

  • Request access to your personal data

  • Request corrections or deletion (as allowed by law)

  • Opt out of marketing communications

📧 To submit a request, please email: [email protected]

🚸 Children’s Privacy

Our website is not intended for children under 13.
If you believe we’ve collected a child’s information by mistake, contact us for prompt removal.

🔗 Third-Party Services

Our site may contain links or integrations with third-party services (e.g., shipping or payment providers).
We are not responsible for their privacy practices — please refer to their individual policies.

🔄 Policy Updates

This Privacy Policy may be updated occasionally.
Changes will be posted on this page along with a revised “Effective Date.”

📬 Contact Us

Have questions or privacy concerns? We’re here to help:

📧 Email: [email protected]
📱 Phone: +84 389365806

🏠 Address:
Huu Le, Huu Hoa, Thanh Tri, Ha Noi, Viet Nam

🕘 Business Hours (U.S. Central Time):
Monday – Friday, 9:00 AM – 5:00 PM (CST)